Returns & Exchanges

Problems? Say it isn't so! If for some reason you’re not satisfied with your new item, please contact us within 14 days of receiving your order. We’ll be happy to offer you a refund or store credit – excluding shipping costs – under the following conditions:

  • Send an email to hello@lanerussell.com to obtain a return authorization, and we'll send you instructions on how to return your item to us. Please do not send a return back to us before contacting us for authorization.
  • All returns must be mailed within 14 days of order arrival date. Returns received after this period will be issued a store credit.
  • Items must be unused, in perfect condition and in their original packaging (i.e. we can’t accept returns of items with boxes or other packaging torn open). Otherwise, a 15% fee will be deducted from your return. (RGA)
  • We do not allow returns on electrical components that have been installed.
  • Sale or discounted items are issued store credit only.
  • Shipping costs on returned merchandise and/or edited orders are non-refundable.
  • Restored parts are not available for a return, if they have been damaged or installed.
  • Unless you received a defective item, we are not responsible for shipping costs on returns. Again, please send an email to hello@lanerussell.com  to obtain a return authorization.
  • For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. We can’t guarantee that we will receive your returned item.

Please allow us up to 5 business days once we’ve received your package to process your return.

If you have any questions, please don’t hesitate to contact us!

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Shipping Rates and Delivery Estimates

Select items include Free US Shipping and is noted in the product's description. For your convenience, there is a Shipping Rates Calculator in the shopping cart. The chart below shows a general range of shipping costs and delivery times.

DESTINATION COURIER - USPS COST DELIVERY ESTIMATE
USA - $199 and over First Class Mail FREE! 6-8 Business Days
USA - under $199 First Class Mail $7.50 and up 6-8 Business Days
CANADA & MEXICO First Class International Mail $19.95 and up 10-12 Business Days
EVERYWHERE ELSE First Class International Mail $23.95 and up 2-4 weeks

Expedited Shipping

Please contact us asap if you require expedited shipping for your order.

International Shipping

Please see our International Shipping page for more info on package tracking, duties, taxes, and customs fees.