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Customer Service

Contact Us

Have a question, need a part restored, want to talk about vintage Volkswagens, or just say 'hello'? Here's how to get in touch!

Email:
hello@lanerussell.com

Chat:
Start a conversation with us on Facebook Messenger

Our mailing address:
Lane Russell
2107 N Decatur Rd. # 216
Decatur, GA 30033-5305

Say Hello!

Frequently Asked Questions

Where are you located?


We are based in Decatur, GA, just outside of Atlanta. While we do not have a storefront at this time, all orders are carefully shipped from our workshop.

Do you accept orders placed outside of the US?


Yes! We ship orders globally.

How much is shipping?
Select items include Free US Shipping and is noted in the product's description. For your convenience, there is a Shipping Rates Calculator in the shopping cart. Also, we have provided a chart for Shipping Rates & Delivery Estimates on our Shipping page.

How long will it take to receive my order?
Decals and smaller items ship on the next business day. Oil Bath Air Cleaners ship in approximately 1 week. Once shipped, most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 4 weeks.

How do I pay for my order?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club cards. We also accept PayPal. Sales tax will apply to all orders shipped to a Georgia address.

What about returns and exchanges?
You can review our return policy here.

Do you restore parts?


We sure do! Our focus is restoring parts back to factory specs. Steering wheels, engine components, fuel pumps, coils, carbs and more. We can do it all. Email us for additional information.

What does NOS mean?
" New Old Stock." It refers to an item being brand new and newly discovered old stock rather than a reproduction. It’s old stock because it has been sitting in someone’s warehouse for many years, but it is, nonetheless, brand new.

OEM:
Original Equipment Manufacturer. This denotes the part was manufactured by one of the many suppliers of parts to assemble your vehicle on the production line. The part will be as good as any item carrying the VW Logo. Examples: ATE and FAG make Brake hydraulics, master cylinders, wheel cylinders, calipers, etc for VW. Bosch makes many of the electrical components; Zimmermann makes brake rotors and drums; Pagid and Jurid make brake pad and shoes; LUK and Sachs make Clutches; Pierburg makes fuel injection parts. Boge and Sachs make Shock Absorbers; Mahle and Kolbenschmidt make engine parts and so on… There are hundreds more OE Suppliers to the Volkswagen Audi Group.

Genuine VW:
Genuine VW Part – generally still available from Volkswagen. But wait... there is Genuine VW Germany, Brazil, Mexico, Spain, Ireland, Hungary, Poland, United Kingdom, South Africa and others. Genuine VW means the product is manufactured to VW tolerances; however, in our experience, products made in Europe are better than those made elsewhere, even if they carry the VW Logo.

Do you offer wholesale?
Not at this time, however, this may change in the future.

What are your business hours?


Mon-Fri 10AM-5PM EDT.

What is your mailing address?
Lane Russell
2107 N Decatur Rd. # 216
Decatur, GA 30033-5305

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Shipping Rates and Delivery Estimates

Select items include Free US Shipping and is noted in the product's description. For your convenience, there is a Shipping Rates Calculator in the shopping cart. The chart below shows a general range of shipping costs and delivery times.

DESTINATION COURIER - USPS COST DELIVERY ESTIMATE
USA - $199 and over First Class Mail FREE! 6-8 Business Days
USA - under $199 First Class Mail $7.50 and up 6-8 Business Days
CANADA & MEXICO First Class International Mail $19.95 and up 10-12 Business Days
EVERYWHERE ELSE First Class International Mail $23.95 and up 2-4 weeks

Expedited Shipping

Please contact us asap if you require expedited shipping for your order.

International Shipping

Please see our International Shipping page for more info on package tracking, duties, taxes, and customs fees.